Privacy Policy

iRefund is bound by the National Privacy Principles contained within the National Privacy Act. iRefund may, from time to time, review and update this Privacy Policy to reflect new legislation and technology. All personal information held by iRefund will be subject to the most recent version of the Privacy Policy.

iRefund is committed to ensuring that the privacy of your personal information is protected. We understand the importance of protecting your personal details and restrict access to this information to iRefund staff and affiliated partners for the purpose of providing members with the iRefund services.

Collection of Data

In order to avail of the iRefund service, prospective members must download, complete & furnish iRefund with a "Broker Nomination Form" or register online using the "iRefund Online Registration Form". These forms contains details about you which are important for iRefund to collect and maintain in order provide the iRefund service to you.

We also collect and maintain data related to your use of the iRefund website and any changes you request whilst using the online functionality to update any your personal details.

Use of Data

Personal data collected about members is used for the purpose of providing the iRefund service. Specifically data collected is used for -

  • the iRefund internal operations including member correspondence,  reconciliations, accounting, payments, compliance & risk management,
  • tracking usage of the website to enable us to provide enhancements to the products and services that members are interested in,
  • research into market trends concerning the iRefund products and services,
  • assist related third parties administer their service in accordance with the iRefund service.
  • provide you with information regarding opportunities that iRefund believes that you may be interested in.

Personal data collected by iRefund Pty Ltd will never be sold or otherwise be made available to external unrelated third parties.

Security of Personal Data

iRefund have take steps to ensure a very high level of security is maintained with respect to members personal data. All members personal data contained within the iRefund system is protected by online security. This website is offered on a best intention's basis to maintain the security and reliability of the service. iRefund does not guarantee the security or reliability of the infrastructure used to support the website and expressly disclaims any and all liability for any damages incurred as a result of the use of or inability to use the iRefund website or any of the services that iRefund provides.

Links to third party websites through the iRefund website have been made available to enable members or prospective members to take advantage of their functionality. iRefund does not control these third party websites and does not guarantee the privacy of any personal information provided though them.

Changes to this Privacy Policy

iRefund reserves the right to make amendments to this Privacy Policy at any time and without consultation as and when required by law or when deemed appropriate. It is the iRefund member's responsibility to periodically review this privacy policy to ensure that they remain comfortable with it. This privacy policy is not intended to create any kind of contractual obligation between iRefund and any existing or prospective member.

Access to Member's Personal Data Collected and Maintained

A members personal data maintained by iRefund Pty Ltd is accessible only to -

  • the individual member via the use of their individual user identification and password and,
  • iRefund Pty Ltd staff in the normal course of their employment.

Members have the right to seek access to their personal data that iRefund Pty Ltd hold and maintain and to advise iRefund of any changes or inaccuracies. There are some exceptions to this right as set out in the privacy legislation. If a member does make an access request, this request should be made in writing for security reasons. Upon such a request iRefund may charge a fee to cover the costs in meeting such a request. 

Changes to a Member's Personal Information

From time to time members personal details change (eg - change of surname or address). In order to maintain an accurate record of member details, it is important that iRefund members update their personal details held by logging onto their member account and using the online functionality to change their personal details.

Thank you for taking advantage of the iRefund service. If you have any queries or questions regarding iRefund's privacy policy or information handling practices please contact us on the below numbers :  

Contact Details

Postal Address :  GPO Box 3183, Melbourne, Vic, 3001

Phone Number : 1300 305 898
Fax Number :     1300 305 938
Email :

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