Financial Services Guide

Preparation and currency of this document

This Financial Services Guide (“FSG”) has been prepared and is provided by Lighthouse Wealth Management Pty Ltd ACN 129 894 533, Australian Financial Services Licence (AFSL) number 418445 on 01 January 2021.

It remains valid until another FSG is issued to replace it. You can find the current version of this FSG on the website www.irefund.com.au.

Purpose of this document

This FSG is intended to inform you about us and our relationship with you before we provide you with any financial services. It contains information about the financial services we provide, the remuneration that may be received by us and any other relevant persons in respect of those services, and how complaints you may have will be dealt with. It is intended that this FSG should assist you in deciding whether to use any of the financial services provided by us and our authorised representatives.

Product Disclosure Statements

If you intend to make an application for a financial product, you will be provided with a Product Disclosure Statement (PDS) that has been prepared by the financial product issuer. The PDS contains information about key features of the financial product, significant risks and benefits, the cooling off period, and fees associated with the financial product, and will assist you to make an informed decision about whether the product is appropriate for you. You should read the PDS before you decide to purchase a financial product.

About Investor Refund (trading as iRefund)

Investor Refund Pty Ltd (ABN  59 128 167 199) hereafter known as iRefund, is a registered agent of Lighthouse Wealth Management Pty Ltd AFSL 418445 (hereafter referred to as “LWM”) and is registered with the Australian Securities and Investment Commission under Authorised Representative number 324990. iRefund is an “Execution Only NON ADVISORY” service. iRefund is authorised to deal in life insurance products including life, total permanent disability, income protection and critical illness insurance.

The iRefund business was established to meet the needs of self directed people who choose to make their own financial decisions with respect to their insurances and acts as an execution only non-advice service.

The financial services we provide

iRefund operates as an insurance placing service for the independent person who simply needs a broker to assist with the placement of personal insurances. iRefund can provide factual information, quotes and general advice regarding those financial products and services which come within the scope of the AFS licence we operate under.

iRefund also provides a commission rebate service whereby the commissions generated by premiums paid on insurance policies, and paid to iRefund via LWM are partially rebated back to the policy holder.  

iRefund also provides services which fall outside the scope of the Australian Financial Services Licence (AFSL) we operate under. These services either do not require an AFSL or are conducted and provided by partner firms who do operate under the appropriate AFSL for the particular type of service they provide. Services which fall into this category include mortgage broking, & general insurance services.

Will iRefund give advice that has regard to your specific financial situation and needs?

No. iRefund is a “NO ADVICE – Execution Only” business. As such we will not make any recommendation as to the merits of any financial product we are authorised to deal in and can be purchased through us.

All information that you may read on the iRefund website has not taken into account any particular person's financial needs or objectives and no opinion has been made with respect to the merits of any of the insurances that are available to be purchased via the use of this website. This should be considered prior to making a decision on the purchase of any insurance policy. You should seek appropriate advice should you have any questions regarding any insurance product.

Relationships and Associations

iRefund is not owned or controlled by any insurance company nor do we promote the policies or accounts of one product issuer over another.

Disclosure of remuneration and benefits

When insurance is arranged for you, you will be required to pay a premium to the insurer of the product. The premium includes any commission payable by the insurer to us for distributing the product. You may also be charged stamp duty and a policy fee.

Remuneration payable to LWM

Where a life insurance product is arranged for you via iRefund, LWM as the licencee of iRefund will receive a commission from the insurer. The commission is calculated as a percentage of the insurance premium paid by you and is not an additional cost to you.

Commission payments for new policies are on the following basis :

Initial Commission: is a one off payment payable at the time of purchase of up to 60% of the premium you pay (exclusive of GST).

Ongoing Commission: for each year the premium is in force, LWM receives an ongoing commission of up to 20% per annum (exclusive of GST) from the issuer of the product.

An initial commission may also be receivable by LWM if you increase or upgrade your policy, and this results in an increase to the premium. Ongoing commission is then calculated by reference to the new premium amount.

In limited circumstances commissions may be paid by the insurer on a "Level" basis, where the initial and ongoing commission are the same proportion of the premium each year. Level commissions are up to 30% of the premium you pay each year (exclusive of GST). You can ask us which commission structure applies to your policy.

Referral Fees :

iRefund may pay a monetary benefit to third parties, in exchange for that third party referring clients to iRefund. The amount of this benefit is a flat fee of $50 where the referred customer’s commission rebate exceeds $395. These Referral Fees are not an additional cost to you and are paid for by iRefund. The specific value of the benefit that was paid to a third party who referred you to iRefund can be requested by contacting us

Addressing any Concerns or Complaints

Our reputation is built on going to great lengths to ensure satisfaction with the services we provide. However, there may be instances from time to time where customers may have concerns or be dissatisfied with the services we deliver.

If you have a concern or complaint about the service that we provide, the following avenues for resolution are available to you.

Step 1:

It is our experience that many concerns or complaints arise from miscommunication and can usually be resolved quickly. So please, if you have a concern, please contact us on 1300 305 898 so that we can attempt to resolve your concern.

Step 2:

If an issue has not been resolved to your satisfaction within 30 days of you bringing it to out attention, you can lodge a complaint with the Australian Financial Complaints Authority (“AFCA”). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

The AFCA website and contact details are:

AFCA Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Your Privacy

In order to comply with the requirements of the Privacy Act 1988 (Cth), we are required to advise you that this firm holds personal information about you. The information has been and will continue to be collected by us for the purpose of providing you with financial services including:

- the preparation of your quotes;

- the provision of financial product advice to you; and

- to assist you to apply for, acquire, vary and dispose of insurance products.

If you do not provide us with the information requested by us, we may not be able to provide you with the services required. We will from time to time disclose information about you to other organisations and parties, such as insurance providers and product issuers in connection with the purposes detailed above.

You are entitled to obtain access to the information which we hold about you, subject to limited exceptions. To access the information which we hold about you, or if you have any questions about the privacy of your personal information or our information handling practices, please contact us on 1300 305 898.

Contacts

Contact with the iRefund office can be made by the following methods -

Phone: 1300 305 898
Fax: 1300 305 938
email: service@irefund.com.au
Mail: GPO Box 3183, Melbourne, 3001.